CCJ: The Service Orientation of IT
We are entering a new phase of IT where organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real time manner. Those organizations that don’t embark on this transformational journey will not deliver the desired business growth and maximized shareholder value that is the fiduciary responsibilities of IT executives in support of their businesses.
Let’s call this the Service Orientation of IT, where leading innovative firms are using as a strategy to improve the long term competitive position of business – by delivering anytime, anywhere information and processing as the business needs/when they need it. Service Orientation of IT require firms to implement well targeted capabilities of service agility, optimized transaction IT unit cost and dynamic execution control into a “service-oriented” IT (SOIT) platform.
A SOIT Platform can be conceptually described with the following attributes:
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